Troubleshooting
- I'm receiving an error while trying to sign in during a major sporting event.
- My data connection is slow during streaming.
- Only getting audio on live stream
- Receiving error message "not authorized to view content" for live TV, but service provider confirmed I am.
- The app is freezing and/or crashing on my phone or tablet.
- The app is freezing and/or crashing on my TV device.
- The TBS app keeps freezing and/or crashing on my Android TV. What steps can I take to resolve this?
- The TBS App keeps freezing and/or crashing on my Apple TV. What steps can I take to resolve this?
- The TBS App keeps freezing and/or crashing on my FireTV device. What steps can I take to resolve this?
- The TBS App keeps freezing and/or crashing on my mobile device. What steps can I take to resolve this?
- The TBS App keeps freezing and/or crashing on my Roku. What steps can I take to resolve this?
- The TBS App keeps freezing and/or crashing on my Xbox One. What steps can I take to resolve this?
- The video is having trouble playing.
- The video performance is poor (e.g. lagging, skipping, buffering, freezing, or pausing).
- The volume is very low or has no sound.
- TV Activation code doesn't work or is invalid
- Video in full screen mode
- Video not playing on live stream on my computer
- What if I cannot find a particular show series, episode or movie?
- What if I have a strong 4G connection, but the stream is slow?
- What if I'm having trouble getting video to play on my computer?
- What if I'm having trouble getting video to play on my mobile device?
- When I try to watch video, it keeps skipping. Why is this happening?
- When I try to watch, the volume is too low. How do I fix this problem?
- Why am I getting an error while trying to sign-in during a major sporting event?
- Why am I only getting audio on Live TV?
- Why aren't there captions in a program I accessed through this service?
- Why can’t I cast to my Apple TV?
- Why can’t I watch TBS while traveling to other countries?
- Why is the video quality poor?